Scan2alert – When things break

Scan2Alert.com

Service your customer when they need you the most.

Preemptive customer service has arrived using Scan2Alert enhanced QR codes.

Now when your customer’s equipment fails to work properly you can reach out and solve their problem before they even need to call.

Qr Code
scanning

SMS
Texting

Immediate Assistance

Instant Phone Contact

Who We Are

Serial entrepreneurs focused on using innovative technologies to bring service providers closer to their customers.

What Markets We Serve

What Problems We Solve

Things break.

When they do, you want to make it easy for your customer to be connected to product support, contacted by a qualified technician in your network of local providers or use you for service again. You want to build loyalty.

Attaching Scan2Alert QR codes to your serviceable products connects your customers to your services in their moment of crisis. You will be the first responder to fix the things that break.

How it Works - Your Business Needs

You provide a product or service you are proud of and stand behind.

You aspire to proactively assist your customers when they have a problem.

You are eager to increase revenue by offering a simple way for customers to engage with you for repeat business.

You need visibility into your business to make certain the best suited technicians are selected to service your customer’s needs.

Our Solutions

We provide Scan2Alert QR codes to be placed on products you sell and/or service with instructions for a customer to scan the QR code if they have problems.

We use our proprietary process to capture information about the product when a customer scans the Scan2Alert QR code for and expresses a request for help in solving their problem.

We send an alert in realtime to your designated local technician with the customer’s contact information and the product needing service.

We compile daily logs of all customers who scanned your Scan2Alert QR code and push this information to your Service Manager to make sure you are providing the best possible customer service.

The Results

You decrease downtime for your customers and provide almost instantaneous customer service when they need you the most.

You build brand loyalty and open the opportunity to offer additional services by associating extra Scan2Alert QR codes with more products owned by your customer.

You capture all possible opportunities for service generated by Scan2Alert QR codes when we capture and push all service inquiries into your preferred support tracking platform.

Use Cases

Manufacturers

Quality – Reputation – Service. A company brand
relies on excelling in these areas. By placing
Scan2Alert QR codes on products before shipping,
you signal pride in workmanship, belief in the product,
accountability to repair or replace the product when
the time comes and easy way to connect your
customer with an authorized technician. Elevate your
brand by incorporating Scan2Alert at the factory level
and encouraging your network of trained technicians
to be your champions and your customers’ heroes.

Service Centers

Service more Sales with Scan2Alert. Placing Scan2Alert stickers on an owner's manual provides service for the customer and your service center. A Scan2Alert QR code is peace of mind that if there is a malfunction or breakdown the customer can easily connect with you to assist them. Your service center stays first in line to keep repairing the vehicle after any warranty has lapsed or the car is sold. Begin deploying Scan2Alert today to increase traffic to your centers down the road.

Home & Property Maintenance Services

Tasks are moments, but a job is never done. Successful Home Improvement/Service companies know their job is to satisfy customers across many services and many years. Installing a HVAC isn't a job, it's a task to satisfy a customer as part of a long term job. Scan2Alert helps do this by providing assurances that help to a problem is only a scan away. It doesn’t stop with the HVAC. Simply affix stickers to each serviceable product and customers can breathe even easier. Use Scan2Alert to increase tasks for a job that never ends.

Pricing Packages

Small Business

$25

Per Month

Includes 1 Scan2alert dynamic QR code
Includes 1 Scan2alert user
Includes 2 alerts per month
Additional Dynamic QR codes $15/mo
Additional users $10/mo
Additional alerts are $3 each

*Plus applicable sales taxes where required

Enterprise

$150

Per Month

Regional and nationwide plans available.

Resellers