Frequently Asked Questions
Scan2Alert is a web based SaaS application that uses dynamic QR codes to seamlessly alert
authorized service providers when equipment needs maintenance or fails.
Scan2Alert QR codes should be placed prominently on serviceable equipment for immediate
access when an urgent situation may arise.
When a person scans the Scan2Alert QR code, they are prompted to confirm the urgent nature
of the situation and opt in to request contact from a service provider. The person is sent a
landing page selected by the Scan2Alert subscriber that helps troubleshoot the problem and
prepare for the contact. The service provider receives the alert at the same time with details on
the affected equipment and contact information of the person for immediate response and
assistance.
A Scan2Alert QR code contains information relating to a specific landing page. The number of
QR codes needed is dependent on the amount of detail a subscriber wishes to provide relative
to the equipment in the troubleshooting page.
Scan2Alert QR codes are available for download from within the Scan2Alert web application
after payment. Once purchased and published, Scan2Alert QR codes can be reassigned and
reused within the web application for future use.
Users can be added within the web application at any time. To activate a user for Scan2Alert
they must associate their smartphone with a proxy phone number.
An alert occurs after the person scans the QR code, sends the prompted text message to
confirm urgency and the service provider receives the phone number and details on their
smartphone. Merely scanning the QR code does not create an alert.
Each subscription includes 2 alerts for each 30 day subscription cycle. The included alerts do
not roll over from cycle to cycle. After the included alerts are exhausted, additional alerts are
billed at $3 each for the remainder of the cycle. Charges appear on the next cycle’s invoice.
Alerts that are initiated by the Service Provider’s associated phone number are not calculated in
billing charges .
Scan2Alert can accommodate any number of QR codes and Users required by our subscribers.
Unfortunately, at this time,Scan2Alert is only available in the United States, but we are working
hard to provide Scan2Alert to a global subscriber base.
Scan2Alert QR codes are dynamic. You can change the destination page, the assigned
technician, description or automated message in real time within the Scan2Alert web application
even after the Scan2Alert QR code has been deployed and is live in the real world.
Simply reassign the Scan2Alert QR code to a different team member within the Scan2Alert
application.
Because the text message is initiated at the request of the recipient, it is not considered to be
spam.
Scan2Alert application allows for multiple team or office locations to be segmented within the
application for governance and administration, as well as reporting.
Scan2Alert currently provides daily reports outlining the prior day’s alerts to make sure none are
missed. The report includes the description of the QR code scanned and the phone number of
the initiating person. Additional reporting is available for viewing online.
Scan2Alert is a month to month subscription service. Additional Scan2Alert QR codes and users
can be purchased within a subscription cycle for a prorated rate to the end of the cycle. If you
wish to decrease the number of Scan2Alert QR codes or active users, our live customer support
can remove them on a prorated basis for the remainder of the subscription cycle.
Scan2Alert processes subscriptions through ACH and also via credit card transactions with a
small 3% convenience fee.
The Scan2Alert application is designed to be seamless and intuitive. There are also tutorial
videos within the Scan2Alert application to help you start. Should you have any questions or
require assistance, Scan2Alert provides live support for onboarding and ongoing situations.
Scan2Alert provides help desk support within the Scan2Alert application or you can call support
at: (216) 815-3600. You may also scan the Scan2Alert QR code on our website to request a call
from our Support Team.